Refund policy

At mycar.online, we want you to feel confident in your purchase. If you’re not satisfied, we offer a 30-day money-back guarantee (1 month from delivery date).

1) Eligibility for returns & refunds

You may request a return/refund within 30 days of receiving your item, provided that:

  • You can provide proof of purchase (e.g., order confirmation, order number, receipt), and

  • The item is returned in reasonable condition (and ideally with original packaging/accessories)

If a receipt/order proof is not available, we may offer store credit at our discretion.

2) Clearance / discounted items

Clearance and discounted products are eligible for refunds under this policy.

3) How to start a return

You must contact us before sending any item back.

Start your return by contacting:

  • Email: support@mycar.online

  • Contact form: https://mycar.online/pages/contact

Please include:

  • Order number

  • Item(s) you want to return

  • Reason for return (optional but helpful)

  • Photos (if damaged/incorrect item)

4) Return shipping costs

We pay return shipping.

After your return is approved, we will provide a prepaid return shipping label (paid shipping slip) that includes the return address.

5) Where to send returns

All approved returns must be sent to:

Sharkskin LLC (Returns)

692 Edgewood Ave N

Jacksonville, FL 32254

United States

6) Refund processing

Once we receive and inspect your return:

  • Approved refunds are issued to the original payment method

  • If the original payment method is unavailable, we may issue store credit

  • Processing times can vary by bank/payment provider

7) Exchanges

If you prefer an exchange (size/color/variant), contact us first. We’ll help confirm availability and the fastest option.

8) Restocking fees

No restocking fee is charged.

9) Warranty claims

If your request relates to a repair or warranty issue, please contact us and we’ll assist you with the warranty process.